I can't seem to load up all videos today.

[Sussan Estela Olaya]

Hi Mary.

Welcome to the Scoolinary community!

Tell us, are you able to access the course and download the recipe book, but not watch the videos? Or are you unable to see anything related to the courses?

I suggest following these steps:

1. Log out and then log back in using your username and password.

2. Check if you can view the videos.

3. If after following these steps you still can’t access the course materials (recipe book and videos), please contact soporte@scoolinary.com by sending an email explaining the issue you’re experiencing. The support team will provide all the information and assistance you need.

I’d appreciate it if you could keep me updated once the issue is resolved.

Best regards.

[bergadano1966]

Thank you. This morning it’s working again. Yesterday I could read all the reading parts and recipes, but the videos wouldn’t load up.

[Sussan Estela Olaya]

Hi Mary.

Great to hear that you’re now able to watch the videos without any issues! It might have been a connectivity or network-related issue.

If it happens again, please follow the steps we previously mentioned. If the problem persists, don’t hesitate to reach out to our support team at soporte@scoolinary.com.

If you have any other questions, I’m here and happy to help.

Best regards.